Hi there! Our name is Lifestyle Development Services Pty Ltd (ACN: 168 836 235, “LDS”) but you might know us as “Summit for Solopreneurs” or enlightenly.

This document and other documents we reference below set out our Terms and Conditions (“Terms” for short). Our Terms cover your rights and responsibilities when you use enlightenly.co, or any of the other Services offered by enlightenly. We’ll refer to these collectively as our “Services”. Please read our Terms carefully. By using any of our Services, you’re agreeing to the Terms, even if you’re just browsing one of our websites. When you use our Services, you agree that you are over the age of 18 and willing to be bound by our Terms. If you don’t accept our Terms, you should cease using our Services immediately and notify us so we can discuss your concerns. Agree with us? Great, keep going!

Our Terms are a legally binding agreement between you (“you”) and enlightenly (“we”, “us”, “our”). In these Terms when we refer to both you and us, we will use (“together” or “both”). When interacting with us under these Terms, you may be a Shop Owner, Member, Customer or simply a guest of our site.

Any notifications that we need to send you under our Terms will be sent by email. We will also let you know by email if we make any changes to our Terms. If you doubt whether an email you have received from us is valid, please check with us at leah@enlightenly.co.

1. Other Tips We Mention

There are a few moving parts that help us be effective and efficient in the way we run our Services. Please make sure you’re aware of and understand our Terms, including the Community Tips that are relevant to you. What’s relevant will depend on how you use our Services.

You’ll find specific tips under the relevant sections. Read on to get the most out of working with us!

2. Our Products and Services

We connect people around the world to inform, market, sell, and purchase values-based physical and digital products, courses, and information. (“Services”).

Our Services are for small online business owners and solopreneurs (“Shop Owner”) who want to market and sell with support from our Platform. You do this by creating a profile on our Platform (“Profile”). Where we enable you to list your impact-making, transformation-creating digital and physical product/s, articles, and appointment space as a service, with links to your social assets (“Items”) in your Shopfront Profile.. Shop Owners may also choose to access our AI-powered brand assistant (“Verah™”), or our branded resources and courses feature (“Collections”),and other integrated resources that we have developed (“Tools”).

Our Services are also for individuals desiring to experience professional and personal development, growth, self-care, impact, or transformation through purchasing, consuming, or reviewing Shop Owners’ Items (“Customer”).

Our Services are also for brands, businesses, and individuals wanting to support Shop Owners’ Items. This is done by being logged in, tuned in, sharing, liking, commenting or being present in community, or participating on the Platform as our guest (“Member”).

Our Services are also for service-providers (“Solution Partner”) who are referral partners and offer, deliver, integrate, or on-sell our Support Infrastructure alongside their own service-delivery and offerings.

Our Services are also for brands affiliated with us (“Advocate”) who are affiliated with our platform and who promote and refer to earn commission from sharing the Platform and our Support Infrastructure with others.

We fully believe in the possibility that is held in our ethos of ‘bring ideas to life’. We can’t wait to support you to experience this.

Our ideal clients are impact-led and values-driven. They hold a ‘prosperity for all’ outlook in the way they do and be, in life and through business. They may identify as being a minority business owner, or have had experiences of feeling disconnected or isolated in their experiences. It’s common for them to seek support, services and use tools to help themselves. It’s our intention to help you, as a like-minded business, brand, workplace or individual, to achieve your preferred objectives, needs and wants.

If you have any questions or need further information, please contact:

Leah Kearns – Founder and CEO leah@enlightenly.co Victoria, Australia

Our Services are offered in compliance with Australian Consumer Law.

Our Products and Services for Shop Owners –

Shop Owners on our Platform rely on our infrastructure, technology, Tools and support in the areas of business, lifestyle, and relationships to provide products and services to Customers.

How we support Shop Owners includes:

You’re provided with an online space (“Shopfront”) to brand, store and sell Items and Articles. Your Shopfront is managed within your Profile. You may also pay to upgrade your Profile to access Verah™, our AI-powered brand assistant, from within your Profile.
Insight-led, educational content (“Articles”) are created you and are published on our platform and appear in your Shopfront.
You may offer and deliver digital and physical products and packaged services (“Items”).
You’re provided with automatically collected reviews from Customers and may invite reviews from Members you have transacted with in the past.
We also offer a range of Tools which you may choose to subscribe to, including Verah™ and Collections™.
Verah™ is an AI-powered chat-based brand assistant, for customising your individual brand voice for your content creation, brand consistency, and business communications.
Collections™ is a branded resource library that you may hand-pick and store your information, educative material, advice, knowledge, and wisdom as content or courses.

Our Products and Services for Customers –

We provide Customers with a reliable and convenient opportunity to enjoy, research and shop with a wide range of values-based Shop Owners. We trust that you’ll consider and document your own objectives, needs and wants to determine what is right for you.

How we support Customers includes:

Search – Customers can seek relevant Items & Articles using keywords, tags, and values (“Metadata”).
Items – Customers can purchase Items offered by Shop Owners.
Articles – Customers can browse and enjoy Articles provided by Shop Owners, so they may make informed decisions about purchasing Items intended to create positive or sustainable impact in their life.
Reviews – Customers can access reviews and testimonials offered by other Customers and Members who have purchased, or consumed Items listed by Shop Owners and submit their own. If you provide us with a review or testimonial, you agree that it may be shared by us and Shop Owners without payment or restriction.

Our Products and Services for Members –

A Member is someone who has a registered account and logs in on our Platform. We provide Members with a trust-worthy experience for shopping and browsing values-based content online. Members enjoy the wide range and variety of Items, Articles and interactions with other Members, Customers and Shop Owners on our Platform.

How we support Members includes:

Commenting – Members can comment on Articles posted by Shop Owners.
Enquiry – Members can submit an enquiry to Shop Owners.
Reviews – Members can post comments and ratings for Shop Owners they wish to support. Shop Owners reserve the right to not publish any reviews provided by Members where they have not been transacted through our Platform.

3. Disclaimer

This disclaimer relates to our Services and Tools.

Our Responsibility for Advice

We offer our Services in good faith. It is our intention to provide you with access to our Platform, infrastructure and Tools. This gives you access to advice and recommendations relating to your business, lifestyle and relationships.

You take full responsibility for your implementation of any suggestions that we make while you are interacting with us or accessing our Services. You understand that our advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and make informed choices about how to proceed. You agree to indemnify us against all consequences arising directly or indirectly from your choices.

While we facilitate the relationship between Shop Owners and Customers, we have no responsibility for the content of Articles or Items, and any problems should be negotiated with the individual Shop Owner. As a general guideline, however:

any materials, advice and recommendations provided on our Platform should not be relied on as coaching, financial, or legal advice unless specified as such and provided by a qualified expert,
any materials, advice and recommendations provided on our Platform should not be relied on as medical advice, counselling, or therapy unless specified as such and provided by an appropriately licensed and qualified practitioner, and
while Shop Owners, Solution Partners and Advocates work closely with us and our platform, the services and views they offer are their own and may not always reflect our perspective, values and views.

Results

Every effort has been made to accurately represent our Services and their potential to assist you. However, there is no guarantee as a Shop Owner that you will earn money, or save time or energy using our Platform, or following the techniques and ideas we suggest in our content.

The potential earnings of a Shop Owner are entirely dependent on individual circumstances. There are so many factors involved that are beyond our knowledge and control, that we are unable to make any guarantees in this area.

We take no responsibility for the results that Customers or Members may achieve when transacting with Shop Owner. Any testimonials or results mentioned in Reviews are based on experiences posted by other Customers or Members. They are not promises that you will be able to achieve the same.

4. Your Responsibilities

Our Platform may not be suitable for those with mental health issues. If you find you are experiencing difficulties, we strongly encourage you to support your health and well-being by being honest with your treating professionals and seeking additional support as needed.

As a matter of common sense, before making any decision that could have a significant impact on your physical, mental, emotional, psychological, spiritual, or financial well-being, we encourage you to seek advice independently from a qualified professional.

If you’re a Shop Owner and are engaging with the Tools like our Verah™ AI, you’re responsible for checking the accuracy of information, content or output provided by the Tools. As AI is still experimental, we encourage you to check the information provided as Verah™ AI can make mistakes.

We encourage you to commit to respectful communication and responsible engagement. We aim to foster an inclusive environment for connection and communication. Please maintain a non-judgmental and supportive attitude towards other people you communicate or engage with through the Platform.

Acceptable behaviour when using our Platform includes: respect, being courteous, offering kindness, empathy and compassion.

The following behaviour is considered unacceptable – using, repeating or taking a ‘screen-shot’ of personal information provided as content or comments by Members that may harm them; abuse, ‘trolling’ or otherwise making rude or offensive comments.

We expect that your responsible, respectful behavior will also be reflected in any engagement or actions you take with our Members, Customers, Shop s, employees or contractors of enlightenly.

If you are found to be behaving unacceptably our Dispute Resolution Process will apply, unless your behaviour is deemed to be a serious breach of our Terms.

5. Limitation of Liability

Providing our services

We are dedicated to providing Services for the highest potential of all, but we are only human, and sometimes things don’t go the way we think they will. You understand and accept that our Services are provided “as is” and without any kind of warranty (express or implied) other than those inherent in Australian Consumer Law.

In particular, we do not guarantee that:

the Platform will be secure or available at any particular time or location,
the Platform will be free from defects or errors, although we will act reasonably to rectify these once they are brought to our attention,
the Platform will be free of viruses or other harmful materials, although we do take cyber-security seriously and have reasonable prevention measures in place, or
the Platform will meet your expectations, although we certainly hope that it will.

Subject to our obligations under Australian Consumer Law, we are not liable to you for any costs, loss, injury or damage that you or your business may suffer that is not directly attributable to our negligence.

If this limitation of liability is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid us for our Services.

You agree that your use of our Services is entirely voluntary

You agree to indemnify us for any injury or illness that you might suffer, or any damage or loss that might occur from your use of the Platform that is not directly caused by our negligence. If you have any doubts at all about any aspect of using our Services, you agree that you will conduct your own research and make your own fully informed decision about what is best for you.

Shop Owners are independent business owners

Shop Owners are encouraged to maintain appropriate levels of insurance suitable to their business and understand their obligations under any applicable Consumer Laws. We provide the infrastructure to support Shop Owners in interacting with Members and Customers, but we play no part in creating or manufacturing Articles or Items and have no responsibility for their content or quality.

Any liability for problems or disputes about Articles or Items is the sole responsibility of the Shop Owner. This includes issues arising from following external links posted by Shop Owners. Please see below for our Dispute Resolution process.

If you are a Shop Owner, you take full responsibility for the content and quality of any Article or Item you offer, including all Consumer Guarantees, intellectual property infringement and any other complaint arising from your activities on our Platform.

You must promptly advise us in writing of any claims or legal disputes which may be brought against you, or in respect of which you or enlightenly may become liable arising out of your activities on our Platform. The defense of any litigation is to be under your control, and you are to bear all legal costs and expenses of any such litigation.

We and our legal advisors may choose to participate in such litigation at our own expense and at our own discretion. Notwithstanding, and without limiting our rights, if any dispute does arise relating to your use of our platform, you are to pursue all reasonable means of resolving the dispute through negotiation and mediation, with litigation as a last resort.

6. Your Account

To use our Platform you will need to be a Member. As a Member you’ll have an account with us (“Your Account”).

Age Requirements

The minimum age to use our Services independently is 18 years old. Children under 13 are not permitted to use or access our Services. If you’re between 13 and 18, you’re a Minor. Minors may still access our Services through an Account owned by a parent or legal guardian, with their express permission and under their direct supervision.

If you allow a Minor to access our Services, you’re still responsible for your Account. This includes any activity conducted by a Minor on your account. Please consider that you may want to limit a Minor’s access to some Services, certain Stores or select Shop Owners due to the nature of content offered. For more information on this, please request our Minor’s Policy.

We value honesty

We want to know who you are so we can connect with you. Please be honest with us and provide true information about yourself for Your Account. We’re firm on this one. If you are found to be using false or misleading details, or impersonating someone else through your Account, that is a serious breach of our Terms and we reserve the right to take any further action required to protect our Platform, and our Members.

Your Account name matters

If you decide to use a nickname for your Account, you may not use offensive or vulgar language, or language that infringes on another’s intellectual property rights, or violates our Terms in any way.

Your Account, your responsibility

You have sole responsibility for all activity on your Account, even if you choose to share your Account with other people. If you’re registering an Account for a business entity, you must be authorised to accept our Terms on behalf of that entity.

Your Account and transfer

Individual Accounts are not transferable. However, if your account is registered as a business and you sell your business you may apply to us to request an account transfer. This may only occur once in any 12 month period.

Protection of your Password

It’s essential to keep your account password secure. Our Knowledge Base has a Hint for protecting your Password.

Our relationship with You

We are providing you with a Service under contract (these Terms). This does not make you our partner, employee, or create any franchise, joint venture, or agency. If we ever use the word “partner” with you, we simply mean a collaboration, not a legal partnership, unless we specifically enter into a signed partnership agreement.

Our Knowledge Base contains handy Tips. Please use it if you need support with registering your Account with us or if you have questions about your Account.

7. Your Privacy

We take the protection of your personal information very seriously. Unless otherwise mentioned in these Terms, the content you upload to your Account is accessible only to your Account. By using our Services, you’re also agreeing to our Privacy Policy, which sets out how we process your information, and how you can access and amend information that we store about you.

When you use our Platform as a Customer or Member, you may also choose to provide personal information to our Shop Owners. All Shop Owners are required to comply with our Privacy Policy, take appropriate measures to keep Customer information confidential and not misuse this information. Any failure to do so is the responsibility of the Shop Owner, not enlightenly, and you agree to pursue any claim directly against the responsible Shop Owner.

It is an essential condition of being a Shop Owner that you expressly agree to indemnify us against any situation where you are responsible for an infringement of a Customer’s or Member’s right to privacy or the protection of their personal information.

GDPR

We only entrust employees or contractors with data procession who have been bound to confidentiality and have been made aware of the data protection provisions relevant to their work. We (and any person acting under our authority who has access to personal data) may only process that data in accordance with your instructions, which includes the powers granted in this Agreement, unless otherwise legally required to do so.

Access to Your Data by Our Team and Third Parties

As part of our commitment to providing you with exceptional service, access to your data will be granted to our internal team members who are directly involved in delivering our Services, Tools and Platform. These team members are bound by confidentiality agreements and are trained to handle your information with the utmost care and respect.

Additionally, we may engage trusted third-party service providers to assist us in processing your data. These third parties are carefully selected based on their ability to maintain high standards of data security and confidentiality. We ensure that any third-party service providers we work with are contractually obligated to protect your data and use it solely for the purposes outlined in this agreement.

We will not sell, rent, or lease your data to any third parties for marketing purposes. Your data will only be shared with third parties when necessary to fulfill our obligations to you, and we will take all reasonable steps to ensure that your data is handled securely and in compliance with applicable laws.

Further information about our implementation and observance of all technical and organisational measures necessary, including compliance with GDPR, are set out in our Privacy Policy. You can access our Privacy Policy to review.

8. Intellectual Property

The materials and resources provided on our Platform are protected by copyright laws and treaties around the world, with all rights reserved. Their ownership remains with their creator, and they must only be used for the purposes for which they are provided, which is usually your personal or professional development unless otherwise specifically stated.

You are not permitted to sell, distribute or present this material as your own for commercial or individual gain. If you wish to share what you have learned in the context of your business, you must clearly identify and give credit to us and any relevant Shop Owner whose work is involved.

If you’re unsure if a particular type of sharing is allowed, please contact us to check.

Your Content

We don’t claim ownership of any content you post using our Services (“your Content”). This includes:

your username,
- item descriptions or photos,
- Articles, resources and materials,
- profile pictures,
- shop names,
- digital Items,
- reviews,
- video, and
- comments.

Responsibility for Your Content

You guarantee that all materials and intellectual property that you upload or post to our Platform is your property, or that you have permission from the legal owner to use it in the manner that you direct. You indemnify us against any issues which may arise from the use of any third-party materials or any other claim by a third party with respect to any use of the Content you provide.

Using our Tools

We have implemented ethical and best practice principles to process and protect the data you submit to our AI Tools. While we take extensive measures to safeguard your information, it’s important to note that whenever you submit content to an AI Tool, a minimal residual risk remains that a small portion of your data may influence the publicly available third-party systems and Large Language Models we use to power our Tools.

An AI’s databank works a bit like a huge library filled with examples it has learned from, rather than exact copies of what you submit. When you share content with the AI, it doesn’t save or store your words directly. Instead, it uses the information to refine its general understanding and improve its ability to respond in the future. This risk is mitigated through stringent privacy controls and anonymisation processes. Any influence your input may have on the AI is indirect and aggregated, ensuring that no identifiable or specific data can be extracted or traced back to you.

We are committed to ethical AI development, transparency and continuously improving our processes to align with the highest standards of privacy and data security. If you have concerns about the sensitivity of your content, we recommend reviewing our privacy policy or contacting our team for further reassurance.

You retain ownership of the intellectual property in the content created with our Tools. Please note that AI-generated content is experimental and always requires further human review. You are responsible for ensuring it does not contain plagiarised material or violate third-party rights. By using our tools, you agree to indemnify and hold us harmless against any claims, including copyright infringement, related to your use of the content.

We retain the right to showcase the content in our portfolio and for marketing purposes, provided it does not disclose any confidential information.

License to Use

When you upload or post Content to our Platform, you grant us a non-exclusive, global, royalty-free license to host and display your Content for the purpose for which it was uploaded. You also permit us to share your Content (excluding any digital Items behind a paywall/ payment gate) for marketing purposes.

We are allowed to modify your Content as required for this purpose. If you do not approve of any modification we make, please let us know and we will amend or remove it. Where we share your Articles or Items, we will always acknowledge you as the creator and link back to your Store.

When your Account is closed, this license is cancelled and any Content you have stored with us will be deleted. However, we are not required to delete any historical posts on our Platform, social media or elsewhere that displays your Content. If you choose to reopen your Account, you will need to upload your Content again.

Let us know about Unauthorized Content

If you find that content you own has been posted without your permission on our Platform, or your intellectual property rights have been infringed by someone on our Platform, please log a dispute using our Dispute Resolution process so we can investigate and take appropriate action.

Content that is False, Misleading, or Inappropriate

It is our intention to maintain our value of integrity on our Platform. As a result, we reserve the right to ask you to remove any Content that we deem to be abusive, threatening, defamatory, obscene, vulgar, or otherwise offensive or in violation of our Prohibited Items Policy, or any of our Terms. You also agree not to use our Platform in any way that is fraudulent or deceptive. Failure to comply with this requirement is a serious breach of our Terms and will result in your Account being revoked without refund. We also reserve the right to take any further action that our legal team advises is appropriate.

Content posted by others on our Platform does not necessarily represent enlightenly’s personal beliefs or organisational values. If you find any Content that you feel offends our Terms, please contact us: leah@enlightenly.co.

Our Trade Secrets

We have put a lot of effort and innovation into developing our Platform, Services and Tools. Any aspect of our Platform, Services or Tools that is not publicly available (including the backend, and Shop Owner, Customer or Member access), is claimed as a trade secret and subject to strict confidentiality under these Terms. You are prohibited from attempting to copy, reverse engineer or steal our methodology or any trade secrets we disclose while providing the Services and Tools to you. This is a serious breach of our Terms.

Our Trade Marks

We are an online business with a global audience. We claim ownership of our business names, logos, taglines and symbols as unregistered trademarks wherever they are used in the world. This means that these names may not be used in connection with any other product or service without a license, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages us or our business. This is a serious breach of our Terms.

9. Payment Terms

Forms of Payment

We accept payment with debit or credit cards through our preferred payment gateways.

We also accept payment via cryptocurrency where indicated. Direct deposit to our bank account is not currently available. Any account information you enter is stored under the payment gateway’s security policy. We do not retain individual credit card or bank account details.

Shop Owner Payment Plans

Shop Owners may choose to offer payment plans at their discretion. They are responsible for communicating with the Customer regarding any payment terms that apply.

Shop Owner Sales Payouts

We’ll do our best endeavors to make payouts payments to you within 4 business days of the sale transaction to your Paypal account as nominated in your Profile. This allows time for the payment gateways we use to process Customer’s purchases and for us to receive the money into our accounts.

Inside your Profile you can view the amount due to you (which is minus our Platform service fee) per sale by looking at the ‘Your Earning’ on the order transaction confirmation.

From time-to-time payments can be delayed by the payment gateways we use to process Customer’s order. We’ll notify you by email if a delay of more than 2 additional business days is expected. However, if you believe you’re missing a payout from us, first please check that the order is marked as completed within your Profile. If it is, please send us an email us to investigate and within 4 business days we’ll come back to you with our findings. If you’re unable to complete the order or locate this information in your Profile, please send us a support request email.

Subscriptions

Access to our Tools is provided on a monthly subscription model, payable in advance. We reserve the right to suspend or terminate access to the Tools if payment is not received on time.

Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date. You may cancel at any time, but no refunds will be issued for unused portions of the subscription period.

We may update our subscription pricing over time, but we will notify you in advance before this happens.

Currency and GST

We offer Product pricing in AUD (Australian Dollar $), USD (US Dollar $), GBP (British Pound Sterling £), and EUR (Euro €) as standard to Customers. Shop Owner’s payouts are in AUD. The exchange rate is determined by us and is set using daily foreign exchange rates and includes a competitive exchange rate fee. All pricing is inclusive of GST unless otherwise stated. This charge is dependent on the Customer’s billing address, and the final amount due will be shown at checkout. If you are a Shop Owner who is registered for GST, it is your responsibility to meet your obligations to the Australian Tax Office (ATO).

Pay It Forward

We are great supporters of Reciprocity. As a result, we operate a system of Gift Cards. Gift Cards can be purchased on behalf of any other Account holder and are stored digitally. From time-to-time, we also provide each Shop Owner with a quota of Gift Cards to be electronically distributed at the Shop Owner’s discretion.

Charitable Campaigns

From time to time, we will encourage our community to nominate charitable partners to whom we will donate a percentage of profits generated by Shop Owner sales. If you choose to make a charitable donation during a campaign period, we promise to forward your donation to the appropriate charity at the end of the campaign period. We will provide you with a tax invoice acknowledging your donation. It is your responsibility to seek financial advice to determine whether any donation is claimable on your tax return.

Tips & Gratuities

We love the idea of rewarding amazing effort. If you are incredibly impressed by a Shop Owner’s service, read a mind-blowing Article, or just want to show your gratitude for a Shop Owner’s share, you can leave them a gratuity. Only Shop Owners are able to receive gratuities using our “Name the Price” feature.

Taxes

enlightenly is not responsible for any taxes that Shop Owners derive from their income, or for the withholding or payment of any legally required obligation that you owe as a business owner. You agree to ensure that you have received independent financial advice so that you understand your responsibilities and indemnify us in respect of any such payments.

10. Delivery of Articles & Items

Articles

We are responsible for the digital delivery of Articles stored on our Platform. Please notify us of any broken links.

Items

Shop Owners are independent businesses and are solely responsible for delivery of Items, whether physical or digital. They may also supply their own terms and conditions of sale. If an Item is not delivered as expected, or there are any other issues with a purchase, please consult our Dispute Resolution process.

11. Using Our Platform

We are committed to providing reliable access to our Platform for all our Members, Customers and Shop Owners. However, we recognise that sometimes things go wrong. We will always notify you ahead of scheduled maintenance, and if unscheduled system downtime occurs, we’ll try to update you as soon as we know what’s going on.

There are some important boundaries that you need to comply with when using our Platform:

Our Services can’t be used to break the law

If you are a Shop Owner, this includes making sure that you comply with any regulations required to conduct a business in your location. Any Items offered for sale must abide by our Shop Owner’s Policy. Please contact us to request this. Failure to comply with this Policy is a serious breach of our Terms.

You agree to pay our Fees in exchange for using our Platform

It is your responsibility to ensure that there are sufficient funds in your account to meet your payments. If payment fails, the payment processor will attempt to process the payment twice more. If payment still fails to go through, access to your Account will be paused while we contact you to remedy the situation. This means that your Account may not function until your payments are up-to-date. We reserve the right to charge an administrative fee of AUD$20 on late payments each time we have to contact you about overdue payment.

You agree to pay all costs, including debt collection agency fees and solicitor’s costs, that we may incur in taking steps to recover any money that you owe under this agreement, whether or not legal proceedings are issued in relation to the debt.

Disruption of our Services

You agree not to do anything likely to interfere with our ability to provide the Services, Tools and the Platform, including uploading viruses, hacking, email or comments spam, trolling of accounts, or otherwise acting maliciously. Doing so is a serious breach of our Terms.

12. Using Our Tools

Access to our Tools is on a subscription basis. Our payment terms apply.

Feedback

You acknowledge that our Tools are a pilot phase, designed to refine and enhance our services based on real-world feedback. Your participation is invaluable to us, and we kindly request that you provide constructive feedback throughout the refinement program. This feedback may include your experiences, insights, and suggestions regarding the materials, strategies, and overall effectiveness of the program.

By using our Tools you’re participating in our pilot program. You agree that we may use your feedback, testimonials, and any results achieved during the program for marketing and promotional purposes. This may include showcasing your success stories, case studies, or other relevant outcomes in our marketing materials, website, and social media platforms. We will ensure that any information shared is done so in a manner that respects your privacy and confidentiality.

Your insights will help us improve our offerings and better serve future clients, and we appreciate your willingness to contribute to the development of our services. If you have any concerns about how your feedback or results will be used, please feel free to reach out to us for clarification.

Verah™
Verah™ is an AI-driven business and marketing tool, designed to enhance the efficiency and effectiveness of marketing communications for service-led businesses. It utilises proprietary algorithms to generate content that aligns with your brand voice and messaging.

Verah™ learns from the information you submit, allowing it to improve over time and provide increasingly accurate and helpful brand communications.

By subscribing, paying for and using our Verah™ AI brand assistant tool, you are granted a limited, non-exclusive, and non-transferable license to access and utilize the tool for your personal and business development. This license allows you to engage with the Verah™ AI tool and benefit from its features as intended. You agree to use Verah™ AI solely for lawful purposes and in accordance with these Terms. In particular, it is a serious breach of our Terms to attempt to:

reverse engineer, decompile, or disassemble any part of the Verah™ AI tool or its underlying software, or
manipulate, modify, or create derivative works based on the Verah™ AI tool or any of its components.

Collections™

As a Shop Owner, Collections™ is the part of our Platform that lets you store and share branded resources and courses as part of your delivery of your offers to your Customers. It’s a simple and professional space where you can upload content like ebooks, tools, audio, videos (hosted offsite), web links, and more.

When a Customer buys access to one of your Collections™, they’re getting your knowledge, ideas, and support materials in the form of digital resources and written content.

You agree to use “Collections™” only for legal and respectful purposes. You must not upload or embed anything that includes harmful or malicious code, viruses, or tracking scripts. Doing so is a serious breach of these Terms and will lead to your account being closed.

If You Leave the Platform

If you decide to delete your Profile or leave the Platform and close your Shopfront, you’re responsible for:

Letting your Customers know that their access to your Collection will end,
Offering them another way to get the resources they purchased (if you choose to), and
Making it clear that your resources will no longer be available through our Platform.

We also strongly suggest that you keep a backup of everything you add to your Collections™. Please don’t rely on our Platform as the only place where your work is saved. We do our best to keep everything stored safely, but we can’t guarantee your content won’t be lost due to Platform changes or issues outside our control.

13. Refund Policy

Change of Mind: We do not offer a refund of your Account fees or subscriptions if you change your mind, so please consider carefully whether this Platform meets your needs before using or subscribing to our Services and Tools.

Customers

We want you to be content with your purchase. As a result, we encourage you to consider carefully before you buy and use your best efforts to get the most value out of any Item you choose to buy.

enlightenly is not authorized to offer refunds for Items exchanged or transacted with Shop Owners to you, either as a Member or as a Customer without the Shop Owner’s approval.

Shop Owners provide their own refund policies and we encourage them to list these within their Stores. If you have issues relating to refund type requests, please contact the relevant Shop Owner per our Dispute Resolution process below.

Shop Owners

We value your business and want to support you in your relationships with your Customers. We also understand that from time-to-time Customers may request a refund from you in relation to your Items.

If this happens and you choose to offer a refund for an Item, you may request a fee reversal so you can provide a refund to your Customer, in line with your Refund Policy. You will need to submit your fee reversal request and forward Customer correspondence to us as evidence. We may contact the Customer at our discretion for more details. All fee reversals will incur an administrative fee of AUD$15, which you may choose to pass on to the Customer and can request from them as a ‘Name The Price’ payment through the Platform.

Where we or our Partners offer discounted Items to Shop Owners, and you choose to take advantage of this offer, any payments are non-refundable, regardless of whether you use the Item.

If you have any questions or problems, please let us know by contacting our support team directly. Support can be reached by emailing us.

14. Disputes

Relationships are important to us. We understand that from time to time there are disagreements, even in the best of relationships. We want to help you understand what action you can take if a dispute occurs while you are using our Platform.

Disputes with us

If a dispute arises, you agree that you will not engage in any public discussion about the issues, will behave politely towards us, and will avoid any conduct or communication which might reasonably be expected to interfere with our business or personal interests. You agree to act in good faith and be reasonably cooperative at all stages of the dispute resolution process. We will treat you with the same consideration.

If you have any concerns, issues or complaint arising out of our Services, Tools or Platform, or these Terms, you agree to communicate with us with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email us at leah@enlightenly.co and expect a response within 2 business days.

If the dispute cannot be resolved by negotiation and discussion within 14 days, you agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if anyone would need to travel for more than an hour to attend the mediation.

The mediator is to be appointed by agreement or failing agreement within 14 days of the negotiation period ending, we will provide you with links to the websites of at least 2 appropriately qualified, neutral mediators (having first confirmed their availability), and you must select one of them within 48 hours of receiving the nominations. All costs of mediation must be shared equally.

Legal action must not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

This Dispute Resolution process does not apply if you have committed a serious breach of our Terms.

Disputes with Other Account Holders

Where a dispute arises between Account Holders, we ask you each to submit a statement of your concerns to us in writing, setting out the nature of the dispute, the outcome you want and the action you think will settle the dispute.

We will communicate with any disputing Account Holders to arrange a remote video correspondence (like walkie-talkies but with video) with us within 21 days of receiving notification of the dispute so we can attempt to negotiate a resolution.

If this process is not able to resolve the issue within a maximum of 6 weeks from first notification of the dispute, we will adjudicate between you. A one-time online meeting limited to 90 minutes will be held with all parties at a time agreed by us. Any decision we make is final and is made at our sole discretion.

All meetings will be held online via our video systems.

15. Account Closure

While we would love to have you stay as part of our Community, we also understand that relationships end.

You Close your Account

If you’re complete in your relationship with us and finished with our Services, Tools and Platform you may close your Account with us by emailing us with your Account name and the identification details from your Account. Only the person authorized on the Account will be able to close your Account by providing this information in writing, unless other exceptional circumstances outlined in this section apply.

You can expect the account closure time to take up to 10 business days to complete. You can use this time to pay any outstanding bills and, for Shop Owners, ensure all of your obligations to Customers are complete.

As billing occurs on the Customer transaction for Platform fees and Affiliate Payments this time will be used to ensure that there are also no outstanding disputes with your Store.

To avoid further bills, please ensure you have completed all the steps necessary to advise us of your intention to close your Account.

You may also experience a disruption to your Content during this account closure time.

Our Knowledge Base has a Tip article with details on how to close your account.

Abandoned Accounts

If an Account shows no activity for more than 12 months, we have the right to apply the Account Closure Process. If you do not wish for your Account to be closed, you must respond to our notifications before your Account is deleted.

We Revoke your Account

If you have committed a serious breach of our Terms we have the right to apply the Account Closure Process. This means your Account will be revoked. Even if this happens, we will uphold our agreement to pay you any outstanding amounts, unless it is suspected you have broken the law. You are also required to pay any outstanding amounts and deliver any outstanding Items or Collections.

We will attempt to communicate with you to resolve the issue before taking this step, unless we are prevented from doing so for legal or regulatory reasons, or your contact details fail. We will only revoke your Account as a last resort.

Your Account may be paused during the Dispute Resolution process. While your Account is paused, it may not function, which means you will not be able to post, upload Content or access the backend, including your Store and Tools if you are a Shop Owner. You are not entitled to a refund for this period, even if your Account is reinstated.

Your Account is Requested to be Closed by Another Person

In the event of an Account closure request because the Account holder has died or is permanently incapacitated, a certified copy of the death certificate, power of attorney (or equivalent in your jurisdiction) and identification for the person making the request must be provided to us in writing.

The Account will be paused while we review the request and the email address on file will be notified of this request, unless we are prevented from doing so for legal or regulatory reasons, or the contact details on your Account fail. Any transactions on your Account prior to the request being received will not be entitled to a refund. We will pause your Account while we review the request.

Account Closure Process

Stage 1: We will notify you that your Account is about to be paused. This will freeze your ability to use the Platform or the Tools. You will no longer have access to your Account. If you are a Shop Owner, your Store access will be revoked and your Shop will no longer be viewable by Customers, Members, or Guests.

Stage 2: We will notify you that your Account is about to be closed. If you are a Shop Owner, Customer, or Member – during this time all outstanding bills must be paid and any outstanding payouts will be made by us to you, or your Affiliates if your bills are paid. This does not mean that you are entitled to a refund. When this is complete, we will advise the email address on your Account, and the person who requested the Account closure that your account has now been closed.

Stage 3: We will notify you that your Account is about to be deleted. When this happens, all information is destroyed unless we are required to keep a record for legal reasons. We do not retain copies of any of your data, and your Account cannot be reactivated. If you wish to return, you will need to start again. If your Account was abandoned or closed due to a serious breach of our Terms, we reserve the right to deny your request for a new Account.

Discontinuation of Services and Platform

We obviously hope that this Platform will be popular, and we will continue to provide you with Services and Tools for a long long time to come.

However, as there’s no precise way to predict what the future will bring, we reserve the right to modify, cease or discontinue the Services and the Platform at any time and for any reason. We will always endeavour to communicate with you about our plans, but we are not liable for any impact that our decision has on you or your business.

Survival

These Terms continue to operate even if your Account is closed or revoked for any reason.

16. General Provisions

Jurisdiction

We are located in Victoria, Australia. This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.

Severability

If any part of these Terms held to be void, illegal or unenforceable, that section can be removed without affecting the validity, legality or enforceability of any other part of these Terms.

Force Majeure

We are not responsible for any delay or failure to provide the Platform, Services or Tools due to events beyond our control. These events include natural disasters, terrorism, labour strikes, war, government actions, epidemics or pandemics, quarantines, emergencies, technology outages or similar situations beyond our reasonable control.

If such an event happens, we will inform you in writing, explaining the event and what steps are being taken to reduce its impact. We both agree to work collaboratively together and explore alternative options to minimise the impact of the force majeure event as much as reasonably possible.

Includes without Limitation

The word “including” or any variation of it means “including, without limitation” and shall not be construed to limit any general statement that it follows to the specific or similar items or matters immediately following it.

This Contract is Copyright

A lot of effort has been invested in making these Terms easy to read and fair to everyone involved. Please let us know if you find anything that is not fully aligned with our practice, or which is difficult to understand. Copying this document without permission is a breach of copyright and bad business practice. Show respect for us, yourself & your clients by getting your own Contracts that Care from carefreecounsel.com!

Last updated on 9 May 2025